Return & Refund Policy – Dolphin Tec

Effective Date: July 30, 2026

This Shipping Policy applies exclusively to all orders placed on the official website of Coast Trading. By completing checkout and payment, you confirm that you have read, understood, and fully accepted all shipping terms, logistics rules, customs regulations, and delivery conditions stated below. This policy is formulated in accordance with Mexican cross-border e-commerce logistics and customs compliance requirements, applicable to all customers shipping to Mexico.

1. Shipping Coverage & Eligible Products

Coast Trading provides cross-border shipping services to all states and regions within Mexico. We only ship legal adult dietary supplement products, including our DHOP Black Maca Sea Cucumber Oyster Pills. All products comply with Mexican import standards for daily nutritional supplements and are legally allowed for cross-border retail sales.We currently do not support international shipping to other countries or regions outside Mexico.

2. Order Processing Time

All orders are inspected, packaged, and arranged for shipment within 1–3 business days after successful payment verification. Orders placed on weekends, Mexican national holidays, or during official customs downtime will be processed on the next available business day.Processing includes product quality check, sealed packaging, official cross-border declaration, and logistics scheduling.

3. Estimated Delivery Time

All orders adopt standard tracked cross-border shipping:Estimated delivery time to Mexico: 7–15 business daysDelivery time is an estimated reference and is not 100% guaranteed. Delays may occur due to customs inspection, local logistics distribution peaks, remote regional transit, weather conditions, or official policy adjustments. No refund or compensation will be provided for normal logistics delays.

4. Shipping Fees

Shipping costs are automatically calculated based on product weight, package volume, and delivery destination. All freight fees are clearly displayed on the checkout page before payment. No hidden fees, surcharges, or after-payment charges will be applied.

5. Mexico Customs & Tax Liability

All shipments comply with Mexican customs clearance rules for cross-border e-commerce. Customers acknowledge and agree that:

Local import duties, VAT, customs processing fees, or any additional taxes charged by Mexican customs are the sole responsibility of the buyer.
Our team will complete standard commercial declaration to ensure legal entry of dietary supplement goods.
Any detention, inspection, tax penalty, or return caused by local customs policy is borne by the customer.

6. Order Tracking & Updates

Once your order ships, a valid tracking number and logistics inquiry link will be sent to your registered email address. You can monitor real-time shipping status, transit updates, and local delivery progress throughout the entire transportation process. Please ensure your email is accessible to avoid missing logistics notifications.

7. Shipping Modification Rules

After the order is shipped, address modification, recipient information changes, or delivery method adjustment are not supported. Please confirm your shipping address, phone number, and recipient information carefully before checkout. Failed delivery caused by incorrect customer information is the buyer’s responsibility.

8. Undeliverable, Unclaimed & Returned Parcels

If parcels cannot be successfully delivered due to the following reasons, they will be returned, abandoned, or destroyed by local logistics or customs, and no refund or free reshipment will be provided:

Incorrect or incomplete shipping address provided by the buyer
Unreachable phone number or failure to respond to courier contact
Long-term unclaimed parcels after local arrival
Buyer voluntarily refuses delivery or refuses customs clearance

9. Lost or Damaged Package Policy

We provide full protection for logistics loss and severe damage:

Confirmed lost parcels: Full order value refund or free reshipment after official logistics verification.
Severely damaged goods that cannot be used: Support refund or reshipment with valid photo evidence.
Minor package extrusion, outer box creases, or slight surface deformation that do not affect product integrity and usage are not eligible for compensation.

10. Prohibited Shipping Behavior

We strictly prohibit malicious refusal of delivery, arbitrary abandonment of parcels, and unreasonable customs rejection behavior. Any economic losses, customs fines, or return freight losses caused by the buyer’s improper operation will be deducted from refunds or borne by the customer.

11. Policy Updates & Revisions

Coast Trading reserves the right to update and revise this Shipping Policy according to logistics channel adjustments, Mexican local policy changes, and business optimization needs. The latest version published on the website footer shall prevail and take effect automatically.

12. Contact Information

For shipping inquiries, logistics tracking issues, and delivery after-sales support:

Official Email: 398578597@qq.com

Business Entity: Coast Trading