Privacy Policy

Effective Date: July 30, 2026

This Privacy Policy applies to the official website of Coast Trading, serving users located in Mexico. This policy complies with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP). By accessing, browsing, registering, or purchasing products on this website, you fully agree to the collection and use of your information as described in this policy.

Official Contact Email for Privacy Requests: 398578597@qq.com

1. Information We Collect

We collect personal information that you voluntarily submit and basic data automatically collected by our system.

Personal Information You Provide: Full name, shipping address, billing address, postal code, phone number, email address, order information, and customer service inquiry content.

Health Related Information: Any product consultation related to physical condition, product effects, and personal usage adaptation is regarded as sensitive data under Mexican data protection laws. This information is only used to reply to your questions and will never be sold or shared.

Automatically Collected Data: IP address, device type, browser information, website browsing behavior, access time, and cookies. We do not store complete payment or bank card information. All payment processing is completed by authorized third-party payment providers.

2. How We Use Your Information

We only use your personal data for legitimate business purposes:

Process orders, complete product packaging, shipping, logistics tracking, and after-sales service.
Maintain normal website functions, including shopping cart, user login, and secure checkout.
Respond to customer questions, after-sales requests, and technical support.
Comply with Mexican legal tax retention and business compliance requirements.
Send promotional emails or product updates only with your consent. All marketing emails include an unsubscribe option.

We will never sell, rent, or trade your personal data or health information to any third parties.

3. Information Sharing and Disclosure

Your personal data will only be shared with necessary service providers to complete order delivery, and all third parties follow strict data confidentiality standards:

Logistics Providers: Only receive your name, phone number, and delivery address for shipping.
Payment Service Providers: Only process order amounts and transaction records without accessing your private payment details.
Legal Authorities: We may disclose information only when required by official Mexican legal documents.

4. Data Storage and Security

Our website uses HTTPS encryption to protect user data during transmission. User passwords and sensitive information are stored in encrypted form. We adopt background authority management and firewall protection to prevent data leakage, tampering, or illegal access.

Data Retention Period:

Order and transaction records: stored for 7 years to comply with Mexican tax laws.
Customer service and health consultation records: retained for 180 days after case closure.
Unused marketing subscription data: automatically cleaned within 1 year or after unsubscription.

5. Your Legal Rights (ARCO Rights)

In accordance with Mexican LFPDPPP regulations, you have the right to:

Access the personal data we store about you.
Rectify incorrect or outdated personal information.
Cancel/Delete your personal data when no longer required.
Oppose data usage for marketing or analytics purposes.

You may submit your request via our official email: 398578597@qq.com. We will complete the review and response within15 working days.

6. Cookie Policy

Essential cookies are required to maintain basic website functions such as shopping cart and checkout. Analytical cookies are used to optimize website experience and can be disabled through your browser settings. We do not use tracking cookies for third-party advertising.

7. Minor Protection

Our dietary supplement products are sold only to adults aged 18 and older. We do not intentionally collect minor information. If minor personal data is accidentally obtained, we will delete it immediately and completely.

8. Policy Updates

We reserve the right to update this Privacy Policy according to legal requirements or business adjustments. The latest version will be displayed on the website footer. Continued use of the website after updates means you accept the new policy.

9. Contact Information

Privacy Support Email: 398578597@qq.comBusiness

Entity: Coast Trading